Support Details
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Gold Support Silver Support Bronze Support Response Time 8 hours 16 hours 16 hours Unscheduled call outs 3 2 1 Scheduled Maintenance 2 1 0 Telephone Support Unlimited Unlimited Unlimited Parts Not Included Not Included Not Included Further call out discount 20% 20% 20%
Support contracts are active for twelve months from receipt of official purchase order.
Above response times are for England only, Wales, Scotland & Ireland POA. Response times
are timed from receipt of call & indicates maximum amount of time for on-site arrival of
service engineer. Standard working hours 09:00 – 17:00 GMT excluding weekends and Bank
Holidays. Identisys cannot be held liable for unforeseen circumstances that prevent
arrival within agreed timeframe.
Off Contract Support Costs
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Less than 100 miles from NN2 6EW More than 100 miles from NN2 6EW Ireland Call Out Charge £ 200.00 £ 400.00 £ 800.00 On Site Charges £ 85.00 per hour £ 85.00 per hour £ 85.00 per hour
On-site hour rates are charged per hour or part of. Parts are not included. Distances calculated via Google Maps.Click Here to calculate the distance to your site.